Privacy Policy
Last updated: 26.05.2025
Your privacy matters to us. This policy outlines how Numa d.o.o. (“we,” “our,” or “us”) collects, uses, stores, and protects your personal data when you interact with our website, place an order, subscribe to our newsletter, or otherwise use our services.
1. Who We Are
Ana Roš Drinks is operated by:
Numa d.o.o.
Brdnikova ulica 44
1000 Ljubljana
Slovenia
Numa d.o.o. operates as part of the Ana Roš Group.
VAT ID: SI 55216404
Contact: info@anaros-drinks.com
We are the data controller responsible for processing your personal data in accordance with applicable data protection laws, including the GDPR.
2. What Data We Collect
We may collect the following types of personal data, depending on how you interact with us:
- Identity & contact information: name, email address, phone number, billing and shipping address
- Order information: purchased products, payment status, order history
- Device & usage data: IP address, browser type, referral source, cookies, and usage analytics
- Newsletter data: your email address and marketing preferences (if subscribed)
- Customer service data: any communication you send to us
We do not store or access your full payment details. All transactions are securely processed by trusted third-party providers (e.g. Shopify Payments, Stripe, PayPal).
3. Why We Use Your Data
We process your personal data for the following purposes:
- To process and fulfil your orders
- To manage payments and returns
- To provide customer support and communicate with you
- To improve and personalize your shopping experience
- To send you marketing communications, if you have given consent
- To comply with legal obligations or defend our legal rights
The legal bases for processing include your consent, the necessity for contract performance, compliance with legal obligations, and our legitimate interests in operating and improving our services.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to operate and improve our website, remember your preferences, and analyse traffic. Some cookies are essential; others require your consent.
You can manage your cookie preferences via our cookie banner or in your browser settings. For more details on cookies used by Shopify, see: https://www.shopify.com/legal/cookies
5. Sharing Your Data
We only share your personal data with trusted service providers where necessary to deliver our services. These include:
- Shopify Inc. – e-commerce platform provider
- Payment processors – e.g. Stripe, PayPal
- Shipping partners – for delivery and logistics
- Email platforms – for sending transactional or marketing emails (if opted in)
- Analytics & IT support providers – to help us improve our services
We do not sell or rent your data. We may disclose data where legally required or to defend legal claims.
6. International Data Transfers
Your data may be stored or processed outside the country in which you reside, including in countries outside the European Economic Area (EEA). Where this occurs, we rely on recognised legal mechanisms such as the European Commission’s Standard Contractual Clauses or adequacy decisions to safeguard your data.
7. How Long We Store Your Data
We only retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When we no longer need your data, we securely delete or anonymize it.
8. Your Rights
Under the GDPR, you may have the following rights:
- Right to access – know what data we hold about you
- Right to rectification – correct incomplete or inaccurate data
- Right to erasure – request deletion of your data
- Right to restrict processing – in certain circumstances
- Right to data portability – receive your data in a common format
- Right to object – to processing based on legitimate interest
- Right to withdraw consent – at any time for marketing or newsletter use
- Right to lodge a complaint – with the Slovenian Information Commissioner (www.ip-rs.si)
To exercise any of these rights, simply email us at: info@anaros.eu
9. Security
We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet or storage system is entirely secure. Please avoid sharing sensitive information through unencrypted channels.
10. User-Generated Content
If you choose to post reviews or other public content on our website, please be aware that this information may be accessible to others. We are not responsible for how others use information you choose to share publicly.
11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices or content. Please review their policies separately before sharing any data.
12. Children’s Data
Our services are not intended for individuals under the age of 16. We do not knowingly collect data from children. If you believe we have done so, please contact us to request deletion.
13. Changes to This Policy
We may update this policy to reflect changes in our practices, technologies, or legal obligations. The latest version will always be posted on this page.
14. Contact Us
For questions or requests relating to your personal data, please contact:
Numa d.o.o.
Brdnikova ulica 44
1000 Ljubljana
Slovenia
Contact: info@anarosdrinks.com